Though at ExParis we expect the minimum of returns, it is always possible that you may need to return a product for a variety of reasons. Considering a customer’s need of returning a product and getting a refund, we have set flexible return and refund policies to facilitate our customers.
ExParis.com sets the following 3 conditions for a product to be eligible for return and refund:
- Dead On Arrival (DOA)
- Product not as described/ordered, incorrect item.
- Defective Item.
1. Product Dead On Arrival
If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
For electronics please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by ExParis.
2. Incorrect Item Received, Not as Described Or Ordered
If the item you have received differs considerably from the one you ordered, please do not hesitate to contact our customer service to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the specific problem.
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.
3. Defective Item
We do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box.
Partial shipment slips (if applicable).
Photo or video of the defective item.
Photo or video and a detailed description of the problem.
ExParis sets these flexible return and refund policies in order to offer you a stress free shopping experience.