You have just landed on the world’s simplest return and refund policy page ever.
In a nutshell: You are eligible to return any product you didn’t like for any reason in the world. Just make sure that you get in touch with our customer support within 7 days of receiving your package.
At ExParis, we fully understand that you may sometimes need to return a product for a variety of reasons. Considering your need to return a product and get a refund, we have set flexible return and refund policies to facilitate you.
Just in case you know, we set forth the following set of conditions for your eligibility to return, get a refund. No worries though, just continue reading as you are all covered.
- Product Dead On Arrival (DOA)
- Product not as described/ordered, incorrect item.
- Defective Item.
- Size mismatch.
- You simply didn’t like the product.
- You pay the return shipping charges.
1. Product Dead On Arrival (DOA)
If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
For electronics please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by ExParis.
2. Incorrect Item Received, Not as Described Or Ordered
If the item you have received differs considerably from the one you ordered, please do not hesitate to contact our customer service to provide us with the following proof:
- Photos or a video of the incorrect item;
- Photos or a video showing the specific problem.
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.
3. Defective Item
We do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be defective, please provide us with the following proof:
– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box.
Partial shipment slips (if applicable).
Photo or video of the defective item.
Photo or video and a detailed description of the problem.
4. Size mismatch for apparel/other wearables
Ordered something and the size is just not great? No, worries, get in touch and we will work together to give you the right size, or a full refund.
5. You simply didn’t like the product
While we ensure the highest quality, you may still dislike a product for various non-obvious reasons. That’s fine! Just talk to us.
ExParis sets these flexible return and refund policies in order to offer you a stress-free shopping experience.
How to Return the Goods?
Use the following form to initiate the return process for a product that you have already received but are not satisfied with it.
Once you fill out the above form, we will initiate the return and refund process for your item.
Returns shipping address: FLAT #6-41 CINTA AYU RESORT, PULAI SPRING, 81300 SKUDAI, Johor, Malaysia.
For more about returns and refunds, please contact us through our support portal.